Refund Policy
1. Paddle handles refunds
SimonLive subscriptions are sold by Paddle.com, our Merchant of Record. Paddle decides refund requests under Paddle’s Refund Policy and the consumer law that applies to you.
2. Our policy
SimonLive has no money-back guarantee of its own and gives no discretionary refunds for a change of mind. Paddle may still give a refund under its Refund Policy, or where the law gives you a right to one, for example a right to withdraw in some countries.
3. How to ask for a refund
- Go to paddle.net, find your order with the email you used at checkout, and choose “Request refund”.
- Or email simondcshop@gmail.com with your Paddle order number, and we will pass your request to Paddle.
4. Cancelling
Cancelling stops the next renewal. Your access continues until the end of the period you have paid for. If you receive a refund, access for that payment ends.
5. Your legal rights
Nothing in this policy limits your rights under consumer law, for example if SimonLive is faulty or not as described.
6. Chargebacks
Please contact us or Paddle before disputing a payment with your bank. Access may be suspended while a dispute is reviewed.
7. Contact
simondcshop@gmail.com