Privacy Policy
This policy explains what personal data SimonLive handles, why, and what you can ask us to do. “SimonLive”, “we” and “us” mean the SimonLive service, which decides how this data is used (the data controller). Contact: simondcshop@gmail.com.
1. What we handle and why
- Your SimonLive account. When you sign in with Google, our sign-in provider Supabase receives your email address and the basic profile Google shares (name and profile picture). Our server keeps your email address and an account ID. We use them to sign you in, run your membership and answer support requests.
- Membership and payment. Paddle handles the payment and keeps your payment details. We receive Paddle’s customer, subscription and transaction IDs, your plan, its status and dates, and any refund or chargeback status. We never receive or store card numbers. When the app shows prices, your internet address is passed to Paddle so it can show the right currency and tax.
- Licence keys. If you use a licence key instead of an account, our server keeps a fingerprint of the key (not the key itself), its label and its expiry date. The app keeps the key on your PC, encrypted by Windows.
- Your streaming setup. Our server keeps your race room, its settings, the name of the PC running it, and the Roblox game server paired with it, including the Roblox user ID of the account that approved the pairing. We use them to run your room.
- Your TikTok username stays in the app on your PC. The app uses it to connect to your LIVE. It is not sent to our server. If you sign in to TikTok in the app, you do it on TikTok’s own page, and the TikTok session stays on your PC and is used only to connect to TikTok.
- Viewers who join your race. When a viewer types a Roblox username in your LIVE chat, the app sends our server that Roblox username, the viewer’s numeric TikTok user ID (to stop duplicate joins) and a reference to the LIVE and the message. Our server keeps the race records: the Roblox user ID and username of each racer. Chat messages and other LIVE events are processed on your PC and are not sent to our server.
- Logs. Our server keeps technical logs (time, request and result, which can include an internet address) for security and troubleshooting. The app keeps its own logs on your PC. Logs never contain passwords, sign-in tokens or card details.
- Support emails. We keep the emails you send us so we can answer them.
- This website uses no cookies, analytics or ads of its own. It remembers your language choice in your browser. Cloudflare hosts it, and Paddle’s script loads on the Pricing and payment pages.
2. Service providers
- Paddle: payments, tax and billing, as our Merchant of Record. Paddle’s privacy policy covers what Paddle collects.
- Supabase: sign-in.
- Google: “Continue with Google”.
- Railway: hosts our server and its database.
- Cloudflare: hosts this website.
- Roblox: the race runs in SimonLive’s Roblox experience, which uses viewers’ Roblox usernames to show their avatars.
- TikTok: the app connects to your LIVE from your PC.
- Euler Stream: helps the app set up the connection to your LIVE. It receives your LIVE’s room ID.
- GitHub: app updates are downloaded from GitHub.
We do not sell personal data or use it for advertising. Some providers process data outside Thailand under their own safeguards.
3. How long we keep it
We keep your account and race data while your account exists. There is no automatic deletion schedule. If you ask us to delete your account, we delete your email address, your sign-in details and the race and join records of your rooms, and your access ends. We keep billing records, security records and our record of your request for as long as accounting, security or legal reasons require. Paddle keeps its own payment records. Our hosting provider keeps server logs for a limited time set by its service.
4. Your requests
- To see, correct or delete your personal data, or to object to how we use it, email simondcshop@gmail.com from your account’s email address. We verify every request before acting on it and reply within 30 days.
- A viewer who joined a race can ask us to remove their Roblox username or TikTok ID from the race records. Tell us the username and whose LIVE it was.
- You can also complain to the data protection authority where you live. In Thailand, that is the Personal Data Protection Committee.
5. Security
Connections to our server use HTTPS. The app keeps your sign-in and licence key encrypted by Windows. Our server stores licence keys only as fingerprints, and access to our server and database is restricted.
6. Children
SimonLive is for streamers aged 18 or over. Viewers may be younger. For viewers, we receive only the Roblox username they type and their numeric TikTok ID.
7. Changes
We will publish any update here with a new date, and tell you about important changes in the app or by email.
8. Contact
simondcshop@gmail.com